HERE TO HELP
Support & Contact
A little help for your private diary.
Let's talk.
Have a question, found a bug, or have an idea for 1 Private second a day? Email us at buenaventuralabs@proton.me.
Email supportWhen reporting a problem, please include your iPhone model, iOS version, app version and the steps that led to it. Tell us which screen you were using and whether the issue happens again. Please avoid sending personal photos, videos or a full backup. Crop or redact sensitive details in any screenshot you choose to share. We do not need your Apple Account password or payment details.
Frequently asked questions
How do I save a second?
Open a day in the diary and choose a photo or video from Photos. A photo becomes a silent one-second clip. For a video, choose the exact second you want to save. The app does not change or delete the original in Photos.
Can I add memories from previous years?
Yes. Navigate to an earlier date and add a moment. Your diary and projects can span multiple years. Future dates cannot be filled.
What is included for free?
One main diary, daily seconds without a total clip limit, past-year entries, 1080p movies with a watermark, full-library backups and restoration, project imports, widgets, themes and icons. Storage is limited by your iPhone. Existing or imported projects remain accessible without Pro.
What does Pro unlock?
Creating additional projects, watermark-free movies, export above 1080p up to 4K when supported, exporting individual project ZIPs, and Face ID or device-passcode lock. Pro is a one-time purchase, not a subscription.
How do I restore my Pro purchase?
Open Settings, go to Pro and use Restore Purchases. Sign in to the App Store with the Apple Account used for the purchase. Restoring a purchase does not restore your diary; your memories need their own backup.
Does my diary sync between devices?
No. The app has no automatic cloud sync. Use the manual backup and restore tools to keep a copy or move your memories. Your iPhone's system backup settings may separately include app data.
How should I back up my diary?
In Settings, open Backup and restore and export a full backup. Save the ZIP in a location you trust and keep it up to date. Full backup restoration replaces diary/project data after confirmation; importing a project adds it as a separate project. A ZIP is not password-protected by the app, so treat it as private media.
What happens if I delete the original in Photos?
A saved second is an independent local copy. Deleting the original does not delete that copy from your diary. Deleting the app removes its local data, so keep a backup before uninstalling or replacing your iPhone. Files you exported are separate copies.
Why are my widget photos hidden?
When Face ID lock is enabled, photos are hidden by default. The widget still shows dates and whether a second is saved. In Settings > Protection you can explicitly enable widget photos while locked. This makes those photos visible on the Home Screen without authentication; opening the diary still requires unlocking. Widget updates are scheduled by iOS and may not appear immediately.
Why does my movie look cropped?
Movies export in landscape 16:9. Media with another shape is cropped to fill that frame. Free exports are 1080p; Pro supports higher-resolution export up to 4K when the device and source support it.
Why is there no sound on a photo?
Photos become silent clips. Video clips retain audio when the source contains it. The speaker control in the movie preview affects listening to the preview, not the audio included in the exported movie.
Does the app need the internet?
The diary and local media processing work on your iPhone. Apple purchase and restore services need connectivity. Fetching an original stored by Apple in iCloud Photos, or sharing to a cloud destination, can also require a connection.
How do I change the language, theme or icon?
Open Settings and choose Language, Appearance or App icon. These choices are independent and do not change your saved memories.
Looking for our data practices? Read the Privacy Policy ↗